THE TYPES OF DATA WE COLLECT FROM YOU:
Contact information – such as name, address, phone number and email
The data you provide to us through contact forms
DATA COLLECTED FROM OUR WEBSITE:
WHAT ARE COOKIES
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience.
For more information on Google Analytics cookies, see the official Google Analytics page.
HOW WE USE YOUR INFORMATION
We use your information in the following ways:
TO PROVIDE OUR SERVICE TO YOU, FOR EXAMPLE
To fulfil any request for our products and services.
To answer your enquiries about our products and services.
To send you service and transactional communications regarding our products and services.
For accounting and administration purposes.
For the above purposes, we rely on the lawful basis under the GDPR of performance of a contract.
TO SEND YOU UPDATES ABOUT OUR PRODUCTS AND SERVICES
Where you have provided your consent for us to contact you by phone, post or email about our products.
We also rely on our legitimate business interests to send some communications.
For example, a recall of a product.
Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal. To withdraw your consent at any time contact us directly.
We will not be sharing your information directly outside the European Economic Area, however it may be stored at a destination outside the European Economic Area by one of our suppliers. It may also be processed by staff operating outside the EEA who works for one of our suppliers. This includes staff engaged in among other things, the fulfilment of your order, the processing of your payment details and the provision of support staff.
SECURITY OF PERSONAL DATA
Coppertrees will take appropriate technical and organisational measures in line with applicable data protection laws, including requiring our service providers, or professional advisors to use appropriate measures to protect your personal data.
STORAGE OF PERSONAL DATA
We will store your personal data for as long as may be required by law, or as required under any contract or warranty, ordinarily this will be for a period of 7 years. If there is no legal requirement, we will retain information about you only for as long as is necessary for the purposes for which it was collected. We regularly review the personal data we and delete anything we no longer need. Information that does not need to be accessed regularly, but which does still needs to be retained is safely archived. Disposal of any personal data is shredded and certified.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. We may charge a reasonable fee based on the administrative cost of providing the information if your request is manifestly unfounded or excessive.
Tel: 01355 204466